Terms of Service

Last Updated: November 2025
Effective Date: November 2025

1. Acceptance of Terms

By accessing and using the Pizza 73 website (pizza73-a.org) and our food delivery services, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our services.

These Terms constitute a legally binding agreement between you and Pizza 73, operating in Québec, Canada. We reserve the right to modify these Terms at any time, and such modifications will be effective immediately upon posting on this page.

2. Description of Service

Pizza 73 provides online food ordering and delivery services, offering pizza, sushi, and other food items through our website. We operate from our location at 3333 Rue du Carrefour, Québec, QC G1C 5R9, and deliver to customers in our service area.

We offer delivery services for the following brands:

• Pizza 73: Premium pizza delivery
• Pizzaiolo: Authentic Italian-style pizzas
• Sushi Shop: Fresh sushi and Japanese cuisine

3. Eligibility

To use our services, you must:

• Be at least 18 years of age or have parental/guardian consent
• Be legally capable of entering into binding contracts
• Reside in or be located within our delivery service area
• Provide accurate and complete information when placing orders
• Comply with all applicable laws and regulations

4. Account Registration

Some features of our service may require you to create an account. When creating an account, you agree to:

• Provide accurate, current, and complete information
• Maintain and update your information to keep it accurate
• Maintain the security of your account credentials
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized use of your account

5. Ordering and Payment

5.1 Order Placement

When you place an order through our website, you are making an offer to purchase food items. The ordering process includes the following steps:

• Selection: Browse our menu, select items, specify quantities, sizes, and any special instructions
• Cart Review: Review your selected items, prices, and order total before checkout
• Checkout: Provide delivery information, contact details, and payment information
• Order Confirmation: Review order summary and confirm your order
• Order Submission: Submit your order for processing

We reserve the right to accept or reject any order at our discretion. An order is considered accepted when we confirm it via email, SMS, or phone call. If we cannot fulfill your order, we will notify you and provide a full refund if payment has been processed.

Order Acceptance Conditions:

• Items must be available in our inventory
• Delivery address must be within our service area
• Payment must be successfully processed
• Order must comply with minimum order requirements (if applicable)
• No technical errors or system malfunctions affecting order processing

5.2 Pricing

All prices are displayed in Canadian Dollars (CAD) and include applicable taxes unless otherwise stated. Our pricing structure includes:

• Base Prices: Menu item prices as displayed on our website
• Size Variations: Different prices for different sizes (e.g., 35cm, 40cm, 45cm pizzas)
• Add-ons and Modifications: Additional charges for extra toppings, sides, or customizations
• Delivery Fees: Calculated based on distance and displayed at checkout
• Service Fees: May apply for certain services or peak hours
• Taxes: GST (5%), QST (9.975%), or HST (13%) as applicable in Québec

Pricing Policies:

• Prices are subject to change without notice
• We reserve the right to correct pricing errors, even after an order has been placed
• If a pricing error is discovered, we will notify you and offer to:
  • Cancel the order with a full refund, or
  • Honor the incorrect price (at our discretion)
• Promotional prices apply only during the specified promotion period
• Prices may vary by location and delivery area
• Special offers and discounts cannot be combined unless explicitly stated

Price Matching: We do not offer price matching with competitors. Our prices are set based on our costs, quality standards, and market conditions.

5.3 Payment

Payment must be made at the time of order placement. We accept the following payment methods:

• Credit Cards: Visa, Mastercard, American Express
• Debit Cards: Interac Debit, Visa Debit, Mastercard Debit
• Digital Wallets: Apple Pay, Google Pay (if available)
• Cash on Delivery: Available for select areas (exact change preferred)
• Gift Cards: Pizza 73 gift cards (if applicable)

Payment Processing:

• All payments are processed securely through PCI DSS compliant third-party payment processors
• We do not store full credit card numbers on our servers
• Payment information is encrypted during transmission using SSL/TLS technology
• Payment authorization occurs at the time of order placement
• Actual charges are processed when the order is confirmed and prepared

Payment Authorization:

• We may pre-authorize your payment method to ensure funds are available
• Pre-authorization holds may remain on your account for up to 7 business days
• If payment fails, your order will not be processed and you will be notified
• We reserve the right to request additional payment verification for large orders

By providing payment information, you represent and warrant that:

• You are authorized to use the payment method
• The payment information is accurate and complete
• You will pay all charges incurred in connection with your order
• You will not use fraudulent payment methods or stolen payment information
• You have sufficient funds or credit available to complete the transaction

Payment Disputes: If you dispute a charge, please contact us immediately. We will investigate and work to resolve the issue. Chargebacks may result in account suspension or termination.

5.4 Taxes

All prices are subject to applicable taxes in Québec, Canada, including:

• Goods and Services Tax (GST): 5%
• Québec Sales Tax (QST): 9.975%
• Harmonized Sales Tax (HST): 13% (combined)

Taxes are calculated and displayed at checkout.

6. Delivery

6.1 Delivery Areas

We deliver within our designated service area in Québec, Canada. Our delivery service covers:

• Primary Service Area: Québec City and surrounding areas
• Extended Areas: Select suburbs and neighboring communities
• Service Area Verification: Delivery availability is confirmed at checkout based on your delivery address
• Area Restrictions: Some remote or difficult-to-access locations may not be serviced

Delivery Area Policies:

• Delivery availability may vary based on your location, time of day, and weather conditions
• We reserve the right to refuse delivery to areas outside our service zone
• If your address is outside our delivery area, you may be offered pickup as an alternative
• Delivery areas may change without notice due to operational considerations
• Minimum order amounts may apply for delivery to certain areas

How to Check Delivery Availability: Enter your delivery address during checkout. If delivery is not available to your location, you will be notified and may choose to:

• Select a nearby pickup location (if available)
• Modify your delivery address to a serviced location
• Cancel your order

6.2 Delivery Times

Estimated delivery times are provided at checkout but are not guaranteed. Delivery time estimates are based on:

• Distance from our kitchen to your delivery address
• Current order volume and kitchen capacity
• Time of day and day of week
• Weather and traffic conditions
• Complexity of your order

Typical Delivery Times:

• Standard Delivery: 30-60 minutes from order confirmation
• Peak Hours: 45-75 minutes (lunch: 11:30 AM - 1:30 PM, dinner: 5:00 PM - 8:00 PM)
• Weekends: May experience longer delivery times due to higher order volume
• Special Events/Holidays: Delivery times may be extended

Factors Affecting Delivery Time:

• Weather conditions (snow, ice, heavy rain)
• Traffic congestion and road conditions
• High order volume during peak periods
• Distance from our location
• Special preparation requirements for your order
• Delivery driver availability
• Unforeseen circumstances (accidents, road closures)

Delivery Time Guarantees: We do not guarantee specific delivery times. Estimated times are provided for your convenience but may vary. We are not liable for delays beyond our reasonable control. If your order is significantly delayed, please contact us and we will work to resolve the issue.

Tracking Your Order: You will receive updates via email and SMS (if provided) regarding your order status, including when it's being prepared, out for delivery, and delivered.

6.3 Delivery Instructions

You are responsible for providing accurate delivery address and contact information. If delivery cannot be completed due to incorrect information, you may be charged additional fees for redelivery.

6.4 Delivery Fees

Delivery fees are calculated based on distance and displayed at checkout. Minimum order amounts may apply for delivery. Delivery fees are non-refundable unless the order is cancelled before preparation begins.

7. Cancellation and Refunds

7.1 Order Cancellation

You may cancel your order within 5 minutes of placement without penalty. After this period, orders cannot be cancelled as preparation will have begun. To cancel, contact us immediately at (289) 240-7830.

7.2 Refunds

Refunds may be provided in the following circumstances:

• Order cancelled within the cancellation window
• Quality issues reported within 30 minutes of delivery
• Incorrect items received
• Orders that cannot be delivered due to our error

Refunds will be processed to the original payment method within 5-10 business days. For detailed refund information, see our Return Policy.

8. Food Quality and Safety

We are committed to providing high-quality, fresh food prepared in accordance with health and safety regulations. However:

• We cannot guarantee that food will meet all dietary restrictions or allergies
• You are responsible for informing us of any allergies or dietary restrictions
• Food may contain allergens - please review menu descriptions carefully
• We follow food safety standards but cannot guarantee absolute safety

9. User Conduct

You agree not to:

• Use our services for any illegal or unauthorized purpose
• Violate any laws, regulations, or third-party rights
• Interfere with or disrupt our services or servers
• Attempt to gain unauthorized access to our systems
• Use automated systems to place orders (bots, scrapers, etc.)
• Impersonate any person or entity
• Harass, abuse, or harm our employees or other users
• Place fraudulent orders or use stolen payment information

10. Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of Pizza 73 or its licensors and is protected by Canadian and international copyright and trademark laws. You may not reproduce, distribute, modify, or create derivative works without our written permission.

11. Limitation of Liability

To the maximum extent permitted by law:

• Pizza 73 shall not be liable for any indirect, incidental, special, consequential, or punitive damages
• Our total liability for any claims shall not exceed the amount you paid for the specific order in question
• We are not liable for delays, damages, or losses caused by factors beyond our reasonable control
• We are not responsible for any food allergies or reactions unless we were notified in advance

Some jurisdictions do not allow the exclusion of certain warranties or limitations of liability, so some of the above limitations may not apply to you.

12. Indemnification

You agree to indemnify, defend, and hold harmless Pizza 73, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

• Your use of our services
• Your violation of these Terms
• Your violation of any rights of another party
• Any content you submit or transmit through our services

13. Dispute Resolution

Any disputes arising from these Terms or our services shall be resolved in accordance with the laws of Québec, Canada. You agree to submit to the exclusive jurisdiction of the courts of Québec for resolution of any disputes.

Before initiating legal proceedings, we encourage you to contact us directly to attempt to resolve any issues amicably.

14. Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, government actions, labor strikes, internet failures, or acts of terrorism.

15. Modifications to Service

We reserve the right to:

• Modify, suspend, or discontinue any aspect of our services at any time
• Change menu items, prices, and availability without notice
• Update these Terms, with changes effective upon posting
• Refuse service to anyone for any reason at any time

16. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be replaced with a valid provision that most closely reflects the intent of the original.

17. Entire Agreement

These Terms, together with our Privacy Policy and Return Policy, constitute the entire agreement between you and Pizza 73 regarding your use of our services and supersede all prior agreements and understandings.

18. Contact Information

For questions about these Terms, please contact us: